Privacy Notice

Last reviewed: 5 September 2026.

This notice explains how [ifb_legal_name] handles personal data collected through this website, enquiries and repair-booking activity. Data-controller details: [ifb_legal_name], [ifb_registered_address]. Privacy contact: [ifb_data_email].

Information we may collect

• Name and contact details such as telephone number and email address.
• Booking, device model, fault description, preferred branch and repair history connected to your job.
• Communications you send to us and records needed to manage a complaint or warranty issue.
• Technical website information such as security logs, IP address and cookie choices where applicable.
• Payment status or transaction references where a payment provider is used; payment-card details are normally handled by the payment provider rather than stored directly by this website.

Why we use personal data

We use information to respond to enquiries, take steps requested before entering a contract, provide and administer repair services, communicate about bookings, maintain security, comply with legal obligations, establish or defend legal claims, and improve our services where we have a lawful basis to do so.

Lawful bases

Depending on the activity, we may rely on contract, steps taken at your request before contract, legal obligation, legitimate interests, or consent. Where consent is the basis, you may withdraw it without affecting processing that was lawful before withdrawal.

Who we may share information with

We may share only what is necessary with service providers that support hosting, communications, booking, payments, security, professional advice or legal compliance, and with authorities where the law requires it. We do not sell personal data.

International transfers

If a supplier processes personal data outside the UK, we will use an appropriate lawful transfer mechanism where one is required.

How long we keep information

Retention depends on why the data is held, including repair/warranty administration, accounting and tax requirements, disputes, security and legal obligations. We aim not to retain personal data longer than reasonably necessary for those purposes.

Your rights

Depending on the circumstances, UK data-protection law may give you rights of access, correction, erasure, restriction, objection and data portability, and rights relating to consent and certain automated decisions. Contact [ifb_data_email] to exercise a right. You may also complain to the UK Information Commissioner’s Office.

Device contents

A repair device may contain highly personal information. We ask customers to back up data and minimise access where possible. Technicians should only access device functions or content reasonably necessary for diagnosis and testing, subject to the agreed repair process.

Changes to this notice

We will review this notice when our processing, suppliers or legal requirements materially change.