Cancellations & Refunds

Last reviewed: 5 September 2026.

Your cancellation and refund rights depend on how and where the contract was made, whether work has started, and what has already been supplied. Nothing on this page limits statutory rights.

Before work starts

If you no longer want a repair, contact us as soon as possible. Where no chargeable work, special-order cost or other agreed service has been incurred, cancellation will normally be straightforward.

Online or distance bookings

Consumers may have a statutory cancellation period for certain distance or off-premises service contracts. If you expressly ask us to start a service during that period, you may have to pay a proportionate amount for work properly performed up to cancellation. If the service is fully performed after your express request and the legal conditions for loss of the cancellation right are met, the cancellation right may end.

Deposits and special-order parts

We do not rely on a blanket rule that every deposit is automatically non-refundable. Any deduction or retained amount must reflect the circumstances, applicable law and costs or loss that may fairly be recoverable.

Faulty or unsatisfactory service

If you believe the repair is defective or was not performed with reasonable care and skill, contact us so we can assess the issue and provide the remedy required by law where applicable. This may include repeat performance, a price reduction or another appropriate remedy depending on the circumstances.