We want repair concerns handled promptly and fairly. Email hello@iphonefixbristol.co.uk and include your name, job/receipt reference, device model, date of repair, the problem and the outcome you are seeking.
What happens next
- We acknowledge and review the complaint.
- Where needed, we ask to inspect the device or supporting evidence.
- We consider the repair record, warranty terms and applicable statutory rights.
- We explain our proposed resolution and any next step.
Nothing in this procedure prevents you from using statutory rights or other remedies available under law.
Questions about Complaints Procedure
What information should I include in a complaint?
Include your name, job or receipt reference, iPhone model, repair date, the issue and the outcome you are seeking.
Will making a complaint affect my legal rights?
No. Using the complaints procedure does not remove statutory rights or other remedies available under law.