Can’t get to a repair shop? Ask about collection, mobile support or an appointment at your Bristol home or workplace. We check your postcode, the device and the type of fault before offering a time, location or price. Mobile availability is not guaranteed for every address or repair.
Apple device collection and mobile repair enquiries
Sometimes a customer cannot leave home, a parent needs a phone for family calls, or a team cannot spare its laptops for long. Our service enquiry process is designed to explore practical alternatives to a store visit. We work from three physical Bristol shops and assess whether a technician visit, collection and return, or an in-store appointment will be safest and most convenient.
We can discuss iPhone, MacBook and supported Apple Watch problems. Simple device checks may be suitable for an on-site visit. Internal screen replacement, liquid-damage work and precision repairs often need the lighting, tools and controlled conditions of a repair bench. The quotation will explain which arrangement is suitable for your device.
How to request a visit or collection
- Tell us the postcode. This lets the team check whether the address is within a serviceable area and whether a mobile appointment can be scheduled.
- Choose the device. Include the exact iPhone, MacBook or Apple Watch model, quantity of devices and fault description.
- Describe access and timing. For businesses, include a contact person, premises details and convenient attendance times.
- Receive a confirmed option. We will explain whether an on-site visit, collection/return or store drop-off is recommended and state any collection or call-out charge before agreement.
- Approve the work. A repair is not automatically booked and no chargeable work starts simply because you have sent an enquiry.
What faults might need workshop work?
Broken phone displays, MacBook keyboard and trackpad faults, charging connector issues, liquid-damaged devices and no-power conditions may require careful disassembly or testing. The safest process depends on the model and available parts. We will not promise a doorstep repair for a procedure that ought to be completed in a workshop. If a device needs to leave the premises, you should receive a clear explanation of the proposed process and expected return arrangements.
Mobile repairs for Bristol businesses
For offices, retailers, hospitality teams and other organisations, repair downtime can prevent staff from working or reaching customers. We accept enquiries for visits to business premises and collections involving multiple Apple devices. Send a simple list of models, quantities, symptoms and the preferred location. For repeat work, request an individual service arrangement covering diagnostics, records, quotation approval and invoicing. Read about workplace repair support.
Where do you cover?
We serve Bristol through our Broadmead, Union Street and Gloucester Road stores. Collection and mobile visit coverage extends only to addresses that we can confirm for your individual booking. Rather than publish an inaccurate mileage promise, we ask for your full postcode to verify eligibility, technician availability and any charge. If a mobile visit is unavailable, we’ll suggest the nearest suitable store or another practical option.
Preparing for a collection or visit
- Back up personal or company data where possible and safe.
- Take a note of the model and symptoms, especially intermittent faults.
- Have a charger available if the issue involves power or charging.
- Protect cracked devices from further damage; do not charge a visibly swollen or dangerously hot device.
- Do not send passwords, Apple Account credentials or device passcodes in an online enquiry.
- For business premises, make sure the responsible staff member is available to approve work.
Common questions
How many miles from Bristol do you travel?
We confirm call-out and collection eligibility by postcode rather than advertise an unverified fixed radius. Provide your postcode and we can check the current option.
Is collection free?
Collection pricing and any applicable travel charges must be confirmed for your specific request before booking. We do not imply that all journeys or collection services are free.
Can you fix several devices in one visit?
Multiple-device enquiries are welcome. The practical plan depends on model, type of repair, parts and technician time. Workplace repairs may be quoted together for convenience.
Can I still visit a shop?
Yes. There are three local Bristol branches. See store addresses and booking information.