Complaints Procedure

We want repair concerns handled promptly and fairly. Email [ifb_complaints_email] and include your name, job/receipt reference, device model, date of repair, the problem and the outcome you are seeking.

What happens next

1. We acknowledge and review the complaint.
2. Where needed, we ask to inspect the device or supporting evidence.
3. We consider the repair record, warranty terms and applicable statutory rights.
4. We explain our proposed resolution and any next step.

Nothing in this procedure prevents you from using statutory rights or other remedies available under law.